We are guided by our core values and how we deliver on our mission to innovate technology to save and enrich lives. They compel us to show up each day and offer our best to our customers. Similarly, we are intensely committed to the notion that every member of our Team contributes to and fosters a culture that we can collectively be proud of.
Our culture guides what we expect and how we interact with one another; we believe it is what enables success.
PUT THE PROTECTED FIRST
We exist to serve those that we protect. We make decisions through the lens of what is best for our customers and their people. We listen to customer needs and feedback and use data to make decisions and drive improvements in safety. We commit to serving our customers with excellence. Our customers are our #1 evangelizers.
We believe that transparency and integrity are the foundation of trust needed for our relationships. We believe that we can serve each other through feedback that we ask for and give constructively with compassion. We appreciate the different perspectives that each team member contributes and know that diversity of thought makes us stronger. We value and respect each other even when we disagree. We remember to have fun along the way.
We believe there is an opportunity to learn and improve in any situation. We are intellectually curious and adaptable. We take smart risks and have a bias towards action. We are resilient and persistent.
We understand we don’t have all the answers. We want to learn from our customers and others who can provide input on how we can better serve them. We seek feedback and are coachable. We are self-reflective to understand our strengths and weaknesses and drive for continuous improvement. We win for the team, not for ourselves. We give away credit and take responsibility. In all things we take the “high road”.
We demonstrate personal accountability and initiative. We bring solutions to problems. We believe that the simplest solution is often the most successful. We believe that brave, candid conversations may be needed to break through to big solutions. We know what we do has meaning and each action we take is meaningful to our protected and our business.
IN A CRISIS, EVERY SECOND MATTERS.