Schedule a Demo

CENTEGIX® | Case Study

Hospitality Disorderly Guest

Schedule a demoFind Funding

Background

Hotel chains around the world are taking additional measures to ensure the safety of both guests and staff members. Incident notification systems, designed to get help quickly in the event of an emergency, are required to optimize security. These measures help retain staff members because they feel more secure with access to help at the push of a button. Many states and municipalities are approving mandates that such notification systems be in place to maximize safety for all.

Incident Profile

An intoxicated guest was threatening a staff member and other guests in the hotel lobby.

The Response

  • Because the incident took place in the early hours of the morning, there was no additional staff presence on the hotel’s campus.
  • The staff member working the front desk called for help by pressing his CrisisAlert™ badge.
  • The authorities were alerted through CENTEGIX’s 911 integration.
  • Police arrived and arrested the intoxicated guest and serious injuries were avoided.

‍

Real Stories, Real Impact

Working night audit is always an isolated job, but thanks to CrisisAlert™, I know that help is just a click away.
Maria G.

Maria G.

Front Desk Manager

This incident was an important reminder that time is of the essence and that critical moments like these can take place at any time. Because the CrisisAlert™ system was in place, we were able to ensure the safety of our staff member.
Robert F.

Robert F.

Hotel Manager

When I entered a room for cleaning, I found one of our guests on the floor struggling to breathe. A few months ago, we received our new alert badges and were trained in how to use them. It was a very stressful situation, but I was able to call for help quickly and easily—I just pushed the button—and then was able to stay with the guest until medics arrived.
Sarah P

Sarah P

Hotel Housekeeping Staff

Hear more from the people creating a culture of safety

see it for yourself

Schedule a Custom Demo

See how one connected platform empowers your staff to act in seconds — from everyday emergencies to the extreme. Tell us about your organization, and we'll build the demo around your world.