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Privacy Policy

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CENTEGIX, LLC, including 34ED LLC/CENTEGIX as applicable (“CENTEGIX,” “we,” “us,” or “our”), provides safety and incident response technology solutions designed to help organizations protect people and respond quickly during emergencies and other safety events. The CENTEGIX Safety Platform includes products and services such as Visitor Management, Safety BluePrint, CrisisAlert, Reunification, and related mobile, desktop, wearable, mapping, alerting, and administrative tools.

This Privacy Policy describes how CENTEGIX collects, uses, discloses, and protects personal information in connection with our websites, applications, products, services, and related technology offerings (collectively, the “Services”).

By using the Services, you acknowledge that CENTEGIX may collect, use, and disclose information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information, depending on the Services used and the configuration selected by our customer.

Account and User Information

We may collect information that identifies or relates to an individual user, including:

Name;
Email address;
Username;
Password or authentication credentials;
Phone number;
Role, job title, or organization affiliation;
Device type; and
Other information provided through use of the Services.

Product and Device Information

For desktop application users and other product users, we may collect network, device, and system information as needed to provide print, alert, mapping, notification, and related Services. This may include:

Network device information;
Device name;
Operating system and version;
Application configuration information;
IP address;
Date and time of use;
Diagnostic and performance data; and
Other technical information related to use of the Services.

Visitor, Volunteer, and Facility Information

For Visitor Management and related Services, we may process information about visitors, volunteers, staff, facilities, check-in/check-out activity, visit authorization, assigned locations, and related safety or operational information, depending on customer configuration.

Location and Emergency Event Information

Some CENTEGIX products use wearable badges or similar devices.

For the CrisisAlert product, a wearable badge includes a button used to request help in a crisis, emergency, or other safety event. When the button is activated, and only when activated, CENTEGIX determines and transmits the location of the user in need, such as room-level, floor-level, or outside-area location, to onsite responder teams and, where requested by the customer, to city or county first responders.

By pressing the CrisisAlert button, the user requests assistance, and CENTEGIX determines and provides location information to support a rapid response. The CrisisAlert platform does not know where a user is located before activation of the button, and continuous active locating or tracking of a user or staff member through CrisisAlert is not possible.

For Enhanced Visitor Management, certain wearable devices do not have a button and may be used for visitors or volunteers. Customers are responsible for visitors and volunteers in their buildings and may need to locate them during an emergency, upon expiration of an authorized visit, or for related safety and operational purposes. Enhanced Visitor Management customers may access the location of a visitor or volunteer when necessary through the Visitor Management console.

Log Data

We collect log data and diagnostic information through our Services and certain third-party tools to assist with troubleshooting, security, product performance, and error resolution. Log data may include IP address, device name, operating system version, application configuration, time and date of use, and related usage statistics.

Cookies and Similar Technologies

Cookies are small data files commonly used as unique identifiers. Cookies may be sent to your browser from websites you visit and stored on your device.

CENTEGIX products do not generally use cookies directly for tracking purposes. However, our websites, mobile applications, or third-party code and libraries integrated into our Services may use cookies or similar technologies to provide functionality, improve performance, or support third-party services. You may be able to accept or refuse cookies through your browser or device settings. If you refuse cookies, some portions of the Services may not function properly.

2. How We Use Information

CENTEGIX uses information to:

Provide, operate, maintain, and improve the Services;
Authenticate users and manage accounts;
Deliver alerts, notifications, mapping, visitor management, reunification, and safety-response functionality;
Provide customer support, implementation, training, and troubleshooting;
Diagnose technical issues and improve product performance;
Maintain security, integrity, and availability of the Services;
Comply with legal, contractual, and regulatory obligations;
Enforce our agreements and policies;
Communicate with customers and users about the Services; and
Support emergency, safety, and incident-response activities requested or configured by our customers.

CENTEGIX does not sell personal information. CENTEGIX does not use personal information collected through the Services for unrelated advertising purposes.

3. SMS/Text Messaging and Mobile Opt-In Data

CENTEGIX may offer text messaging programs, including SMS communications for installer support, customer support, service updates, and related operational purposes. If you provide your mobile phone number, initiate a text message, or opt in to receive text messages from CENTEGIX, we will use your mobile number and related opt-in consent information only to provide the text messaging services you requested.

Mobile opt-in data, SMS consent, and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes.

CENTEGIX may share mobile opt-in data with service providers only as necessary to deliver text messages, support the messaging program, maintain security, comply with applicable law, or operate the Services. These service providers are not permitted to use mobile opt-in data or SMS consent for their own marketing or promotional purposes.

For clarity, any general data-sharing provisions in this Privacy Policy do not apply to mobile opt-in data, SMS consent, or phone numbers collected for SMS purposes, except as described in this SMS/Text Messaging and Mobile Opt-In Data section.

4. Customer-Controlled Data

Many CENTEGIX Services are provided to organizations, including schools, school districts, higher education institutions, healthcare organizations, government entities, commercial enterprises, and public safety organizations. In these contexts, CENTEGIX generally processes personal information on behalf of the customer and in accordance with the customer’s instructions, applicable agreements, and applicable law.

Customers are responsible for determining the users authorized to access the Services, the information entered into the Services, applicable retention settings, and how the Services are configured and used within their environments.

If you are an employee, student, parent, visitor, volunteer, contractor, or other individual associated with a CENTEGIX customer, please contact that organization directly for questions about its privacy practices or to exercise rights relating to information controlled by that organization.

5. Student and Education Records

CENTEGIX provides Services to educational institutions and may process information relating to students, staff, visitors, volunteers, or school safety incidents. Where applicable, CENTEGIX processes student information and education records in accordance with customer agreements and applicable education privacy laws, including the Family Educational Rights and Privacy Act (“FERPA”).

CENTEGIX uses student-related information only to provide and support the Services, comply with customer instructions, maintain safety and security, and meet applicable legal or contractual obligations. CENTEGIX does not use student personal information for targeted advertising.

6. Healthcare and Sensitive Information

CENTEGIX may provide Services to healthcare or public safety customers. To the extent CENTEGIX processes protected health information or other regulated healthcare information, CENTEGIX does so only as permitted by applicable agreements and applicable law, including the Health Insurance Portability and Accountability Act (“HIPAA”), where applicable.

Users and customers should not enter sensitive information into the Services unless authorized by their organization and supported by the applicable product configuration and agreement.

7. How We Share Information

CENTEGIX may share information in the following circumstances.

Notwithstanding anything else in this Privacy Policy, mobile opt-in data, SMS consent, and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes.

Customers and Authorized Users

We may share information with the CENTEGIX customer that controls the applicable account or deployment, and with users authorized by that customer.

Emergency and Safety Responders

For safety and emergency-response Services, CENTEGIX may share relevant alert, location, facility, visitor, or incident information with onsite responder teams and, where requested or configured by the customer, city, county, or other public safety responders.

Service Providers and Partners

We may employ third-party companies and individuals to:

Facilitate the Services;
Provide the Services on our behalf;
Perform Service-related functions;
Assist with implementation, installation, training, support, hosting, analytics, troubleshooting, security, or maintenance; and
Help us understand and improve how the Services are used.

These third parties may access personal information only as needed to perform services for CENTEGIX or our customers and are required to protect the information and not use or disclose it for other purposes.

Legal, Compliance, and Protection Purposes

We may disclose information when we believe disclosure is reasonably necessary to:

Comply with applicable law, regulation, subpoena, court order, or legal process;
Respond to lawful requests from public authorities;
Protect the safety, rights, property, or security of CENTEGIX, our customers, users, or others;
Investigate, prevent, or address fraud, security, or technical issues; or
Enforce our agreements and policies.

Business Transfers

We may disclose or transfer information in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction.

8. Third-Party Services

Our map rendering applications and other Services may use third-party libraries, integrations, and service providers. These third parties may process information in accordance with their own privacy policies where applicable.

Relevant third-party privacy policies may include:

Our Services and web interfaces may also contain links to third-party websites. CENTEGIX does not operate those websites and is not responsible for their content, privacy policies, or practices. We encourage users to review the privacy policies of any third-party websites or services they access.

9. Data Retention

CENTEGIX retains personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with contractual obligations, support customer configurations, resolve disputes, maintain security, and comply with legal obligations.

Where CENTEGIX processes information on behalf of a customer, retention may be governed by the applicable customer agreement, customer instructions, product configuration, and legal requirements.

10. Security

CENTEGIX uses administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and CENTEGIX cannot guarantee absolute security.

11. Children’s Privacy

CENTEGIX Services are generally provided to organizations and are not directed to children for personal consumer use. In K-12 environments, CENTEGIX may process information relating to students only as directed by the applicable school, school district, or educational institution and in accordance with applicable law and customer agreements.

If you believe a child has provided personal information to CENTEGIX outside of an authorized customer relationship, please contact us so that we can review and address the issue.

12. Privacy Rights and Choices

Depending on your location and the nature of your relationship with CENTEGIX or a CENTEGIX customer, you may have rights to request access, correction, deletion, portability, restriction, or objection regarding certain personal information.

Because many CENTEGIX Services are provided on behalf of customers, CENTEGIX may direct requests relating to customer-controlled information to the applicable customer. We will support our customers in responding to privacy requests as required by applicable law and our agreements.

CENTEGIX does not sell personal information and does not share personal information for cross-context behavioral advertising.

13. Communications

CENTEGIX may send Service-related communications, including account, security, operational, product, and support messages. These communications are necessary for the Services and may not be subject to opt-out.

Where permitted, CENTEGIX may also send informational or marketing communications. Recipients may opt out of marketing communications by following the instructions included in those communications.

14. International Data Transfers

CENTEGIX is based in the United States. If you access or use the Services from outside the United States, your information may be processed in the United States or other locations where CENTEGIX or its service providers operate. Where required, CENTEGIX uses appropriate safeguards for international data transfers.

15. Changes to This Privacy Policy

CENTEGIX may update this Privacy Policy from time to time. We will notify users of changes by posting the updated Privacy Policy on this page or through other appropriate means. Changes are effective when posted unless otherwise stated.