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CENTEGIX® | Case Study

Hospitality Medical Emergency

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Background

Hotel chains around the world are taking additional measures to ensure the safety of both guests and staff members. Incident notification systems, designed to get help quickly in the event of an emergency, are required to optimize security. These measures help retain staff members because they feel more secure with access to help at the push of a button. Many states and municipalities are approving mandates that such notification systems be in place to maximize safety for all.

Incident Profile

A member of the housekeeping staff came upon a hotel guest experiencing difficulty breathing.

The Response

  • When the staff member saw the guest was experiencing a medical emergency, she activated her CrisisAlert™ badge, initiating a staff alert which signaled for emergency services through CENTEGIX’s 911 integration.
  • The guest’s breathing had stopped by the time first responders arrived, but they were able to revive him.

Real Stories, Real Impact

This incident was an important reminder that time is of the essence and that critical moments like these can take place at any time. Because the CrisisAlert™ system was in place, we were able to ensure the safety of our staff member.
Robert F.

Robert F.

Hotel Manager

When I entered a room for cleaning, I found one of our guests on the floor struggling to breathe. A few months ago, we received our new alert badges and were trained in how to use them. It was a very stressful situation, but I was able to call for help quickly and easily—I just pushed the button—and then was able to stay with the guest until medics arrived.
Sarah P

Sarah P

Hotel Housekeeping Staff

Working night audit is always an isolated job, but thanks to CrisisAlert™, I know that help is just a click away.
Maria G.

Maria G.

Front Desk Manager

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