CENTEGIX | Case Study

Hospitality Disorderly Guest

CENTEGIX | Case Study

Hospitality Disorderly Guest


Hotel chains around the world are taking additional measures to ensure the safety of both guests and staff members. Incident notification systems, designed to get help quickly in the event of an emergency, are required to optimize security. These measures help retain staff members because they feel more secure with access to help at the push of a button. Many states and municipalities are approving mandates that such notification systems be in place to maximize safety for all.

Incident Profile

An intoxicated guest was threatening a staff member and other guests in the hotel lobby.

The Response

  • Because the incident took place in the early hours of the morning, there was no additional staff presence on the hotel’s campus.
  • The staff member working the front desk called for help by pressing his CrisisAlert™ badge.
  • The authorities were alerted through CENTEGIX’s 911 integration.
  • Police arrived and arrested the intoxicated guest and serious injuries were avoided.

Working night audit is always an isolated job, but thanks to CrisisAlert, I know that help is just a click away.

Maria G.

Front Desk Manager

Empower Your Staff
with Safety