CASE STUDY: Hospitality
Disorderly Guest
Background
Hotel chains around the world are taking additional measures to ensure the safety of both guests and staff members. Incident notification systems, designed to get help quickly in the event of an emergency, are required to optimize security. These measures help retain staff members because they feel more secure with access to help at the push of a button. Many states and municipalities are approving mandates that such notification systems be in place to maximize safety for all.
Incident Profile
An intoxicated guest was threatening a staff member and other guests in the hotel lobby.
The Response
- Because the incident took place in the early hours of the morning, there was no additional staff presence on the hotel’s campus.
- The staff member working the front desk called for help by pressing his CrisisAlertTM badge.
- The authorities were alerted through CENTEGIX’s 911 integration.
- Police arrived and arrested the intoxicated guest and serious injuries were avoided.
CrisisAlert
At A Glance
138,000+
Rooms Secured
756,000
People Protected
800+
Locations Covered
“Working night audit is always a isolated job, but thanks to CrisisAlert, I know that help is just a click away.”
Maria G., Front Desk Manager
Why Centegix
Immediate Notification
With the simple push of a button, alerts instantly reach administrators and 911 responders.
Location Accuracy
Our innovative technology determines the location of the alert, down to an individual room.
Total Campus Coverage
Our network secures every square foot of your property – there are no dead zones. Badges function everywhere, inside and outside.
Audio and Visual Notification
Facility-wide alerts communicate emergency information using colored strobe lights, desktop alerts and intercom integration.
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